Frequently Asked Questions

Everything you need to know about shopping with Sophia's

What is Sophia's return policy for fashion items?

We offer a 30-day return window for all unworn items with original tags attached. Please ensure the garments are free of perfume, makeup, or signs of wear to qualify for a full refund.

How do I determine the right size for me?

Each product page features a detailed 'Size Guide' button with specific measurements. As sizing can vary between collections, we recommend checking your measurements against our chart for the perfect fit.

How long does shipping take and what are the costs?

Standard shipping typically takes 3-5 business days. We offer free shipping on all orders over $75 within the continental US. Express 2-day shipping is available at checkout for an additional fee.

Can I track my order once it has been placed?

Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.

What payment methods do you accept?

Sophia's accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How should I care for my Sophia's garments?

To maintain the quality of your clothing, please follow the specific care instructions found on the inner label of each garment. Generally, we recommend cold washes and air drying for delicate fabrics.