Returns & Exchanges

At Sophia's, we want you to love every piece you wear; if you are not completely satisfied, you can return your items within 30 days of delivery for a full refund or exchange. All items must be in their original condition, unworn, and with tags attached to be eligible for processing.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Pack Your Items

Securely place the items in their original packaging and include the printed return slip provided by our portal.

3

Ship It Back

Affix the prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned garments, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing